Challenge:
A fintech startup expanding into Australia and Southeast Asia faced rising operational costs while trying to maintain a high level of customer and technical support. Scaling their team internally was proving too expensive and inefficient.

Solution:
OutsourceCX optimized their support structure by setting up a blended offshore team in the Philippines. A mix of tier-1 customer support agents and technical specialists ensured 24/7 coverage, reducing the need for expensive onshore hires.

Impact:
 Operational costs reduced by 47%, allowing reinvestment into growth initiatives
 Customer support tickets resolved 35% faster, improving customer retention
 Seamless integration with in-house teams, maintaining a strong brand experience