Challenge:
A national debt resolution agency in the USA struggled with low recovery rates and customer resistance, as traditional collection methods led to friction and negative brand perception. Compliance with consumer protection laws was also a growing concern.

Solution:
OutsourceCX built a specialized debt negotiation team trained in empathetic, compliance-driven collections. By implementing personalized repayment strategies and AI-powered sentiment analysis, agents engaged customers with data-driven, non-confrontational solutions.

Impact:
 Debt recovery rates increased by 29% without aggressive collection tactics
 Customer complaints reduced by 46%, enhancing the agency’s reputation
 Full compliance with CFPB & FDCPA, mitigating legal risks